with another member, try to fix the situation by politely discussing it. Remember to respect the beliefs and opinions of others in the chat room.

　　___11 Offer advice when asked by newcomers, as they may not be sure what to do or how to communicate. When someone makes a mistake, whether it's a stupid question or an unnecessarily long answer, be kind about it. If it's a small mistake, you may not need to say anything. Even if you feel strongly about it, think twice before saying anything. Having good manners yourself doesn't give you license to correct everyone else. __12 At the same time, if you find you are wrong, be sure to correct yourself and apologize to those that you have offended.

　　It is not polite to ask others personal questions such as their age, sex and marital status. Unless you know the person very well, and you are both comfortable with sharing personal information, don't ask such questions.

A. It's natural that there some people who speak rudely or make mistakes online.

B. Repeat the process till you feel sure that you'd feel comfortable saying the words to the person's face.

C. Everyone was new to the network once.

D. The basic rule is simple: treat others in the same way you would want to be treated.

E. When you send short messages to a person online, you must say something beautiful to hear.

F. You should either ignore the person, or use your chat software to block their messages.

G. If you do decide to tell someone about a mistake, point it out politely.

第一节 完形填空（共 20 小题；每小题 1.5 分，满分 30 分）

Sometimes people around you can change your values. My elder brother Steve, in the -___13___ of my father who died when I was six, gave me important lessons in ___14___ that helped me grow into an adult. Once when I returned ___15___ from a baseball game, it was Steve ___16___ took the time to ask me what happened. When I explained that my baseball had ___17___ through Mrs. Holt's basement window, breaking