begin with a relatively minor insult (侮辱). For example, a fight could start over the fact that one student eats a peanut butter sandwich each lunchtime. Laughter over the sandwich can lead to insults, which in turn can lead to violence. The problem isn't in the sandwich, but in the way students deal with the conflict.

Once students recognize that conflict is unavoidable, they can practice the golden rule of conflict resolution (解决) stay calm. Once the student feels calmer, he or she should choose words that will calm the other person down as well. Rude words, name-calling, and accusation only add fuel to the emotional fir On the other hand, soft words spoken at a normal sound level can put out the fire before it explodes out of control.

After both sides have calmed down, they can use another key strategy for conflict resolution; listening. Listening allows the two sides to understand each other. One person should describe his or her side, and the other person should listen without interrupting. Afterward, the listener can ask non-threatening questions to clarify the speaker's position. Then the two people should change roles.

Finally, students need f. consider what they are hearing. This doesn't mean trying to figure out what's wrong with the other person. It means understanding what the real issue is and what both sides are trying to accomplish. For example, a shouting match over a peanut butter sandwich might happen because one person thinks the other person is unwilling to try new things. Students need to ask themselves questions such as these: How did this start? What do I really want? What am I afraid off As the issue becomes clearer, the conflict often simply becomes smaller. Even if it doesn't, careful thought helps both sides figure out a mutual solution.

There will always be conflict in schools, but that doesn't mean there needs to be violence. After students in Atlanta started a conflict resolution program, according to Educators for Social Responsibility, "64 percent of the teachers reported less physical violence in the classroom; 75 percent of the teachers reported an increase in student cooperation; and 92 percent of the students felt better about themselves". Learning to resolve conflicts can help students deal with friends,. teachers. parents, bosses, and coworkers. In that way, conflict resolution is a basic life skill that should be taught in schools across the country.

66. This article is mainly about _______.

　　A. the lives of school children B. the cause of arguments in schools

　　C. how to analyze youth violence D. how to deal with school conflicts

67. From Paragraph 2 we can learn that________ .

　　A. violence is more likely to occur at lunchtime

　　B. a small conflict can lead to violence

　　C. students tend to lose their temper easily

　　D. the eating habit of a student is often the cause of a fight

68. Why do students need to ask themselves the questions stated in Paragraph 5?

　　A. To find out who to blame. B. To figure out how to stop the shouting match.

　　C. To get ready to buy new things. D. To make clear what the real issue is.

69. After the conflict resolution program was started in Atlanta, it was found that______.