Teaching important points教学重点

The stages to write a Letter of Complaint.

Teaching difficult points教学难点

How to use the vocabulary of complaints and linking words and expressions.

Teaching methods教学方法

Speaking, discussing and listening.

Teaching aids 教具准备

The multimedia computer.

Teaching procedures & ways 教学过程与方式

Step I Lead in

Present some pictures about tea ads for students to look.

T: Good morning /afternoon, class!

Ss: Good morning / afternoon, Mr. /Ms...

Show the following on the PowerPoint.